Returns & refunds
We've got
your back.
No drama. If something's wrong with your order, we fix it. Here's everything you need to know — plain and simple.
30-day window
You have 30 days from delivery to raise an issue.
Quality issues = free fix
Wrong item, damaged print, or defect? We'll resend or refund. No return postage.
Fast resolution
Send us your order number and a photo. Most issues resolved within 48 hours.
Return policy
What we cover
Because every item is made to order, we don't accept returns for change-of-mind or sizing mistakes. We strongly recommend checking the size guide before ordering.
What we do cover: items that arrive damaged, with a print defect, or where we shipped the wrong item. In those cases, we'll resend the correct item at no extra cost, or issue a full refund — your choice.
We also cover items lost in transit. If your tracking shows no movement for 14+ business days after dispatch, contact us and we'll investigate and replace.
How to raise an issue
Contact us within 30 days
Use the contact form or email us directly. Include your order number and a brief description of the issue.
Send a photo
For damaged or incorrect items, attach a clear photo of the issue. This helps us process things faster and improve quality control with our print partner.
We confirm + resolve
We'll confirm receipt within 1 business day and either arrange a replacement or process your refund within 2–3 business days. Refunds go back to your original payment method.
No return postage needed for defects
For items with quality issues, you don't need to send anything back. We handle it from our end.
What we can't accept
Not eligible for returns
- Change of mind or wrong size ordered (check the size guide — it's there for a reason)
- Items returned without contacting us first
- Issues raised more than 30 days after delivery
- Items showing signs of wear, washing damage, or alteration
- Personalised or custom items (unless there's a defect on our end)
Quick answers
How long do refunds take to appear?
Once processed on our end, refunds typically take 3–7 business days to appear on your statement, depending on your bank or card provider.
I ordered the wrong size. Can I exchange it?
Unfortunately, since each item is made to order, we can't accept size exchanges. That's why we put the size guide front and centre — please use it before ordering. If you're unsure, reach out before you buy and we'll help you choose.
The print is peeling / cracking. Is that covered?
Yes — print defects are covered within 30 days. Send us a photo and we'll sort it immediately. For longevity, wash inside-out, cold, and avoid tumble drying on high heat.
Can I get a refund instead of a replacement?
Yes. For all eligible issues, you can choose between a replacement or a full refund. Your call — we won't push you either way.
Something went wrong?
We're here. Drop us a message and we'll fix it fast.